Support and documentation
Structured and long-term technical support
Choosing Vitii means relying on a tried-and-tested system and robust technical support designed for swimming pool professionals.
From the moment of installation and throughout the operational phase, Vitii has a team with the necessary resources to support you.
Technical documentation, digital resources, videos and support: everything is designed to ensure the safety of your installations and make the most of your time in the field.
Product documentation
Understanding Vitii, with complete transparency
Clear, usable technical documentation. Vitii provides comprehensive, structured product documentation for installers and pool professionals.
These documents detail :
- the dimensions of the various Vitii sizes
- biomineral filtration components
- hydraulic and biological principles
- installation and operating requirements
The documentation is designed for use in the project phase, on site and in operation, with a clear, illustrated, field-oriented approach.
All of this is available at any time on your smartphone.
Guides and leaflets
Tools to make installation and maintenance easier
Vitii provides installation guides, technical manuals and support materials to assist professionals at every stage.
Some of this content is also accessible directly via the Vitii app, so that you can:
- find technical information quickly
- make adjustments and checks easier
- answer common operational queries
Technical videos are also provided to illustrate certain key points (filtration, backwashing, automation).
The aim: to help you become independent, efficient and confident, without wasting any time!
Technical support and training
Trained installers and dedicated support
Les systèmes Vitii sont installés par des piscinistes formés et agréés, spécifiquement qualifiés à la technologie biominérale.
Vitii training courses enable you to :
- understand the Vitii bio-mineral filtration principle
- ensure safe commissioning
- optimiser les réglages hydrauliques et biologiques
- to provide you with effective, long-term support
A clear, reassuring and professional environment.
Assistance / Contact
A technical team at your side
In addition to training and documentation, the Vitii teams are on hand to assist installers with technical matters, system sizing and the operation of installations.
Should you have any questions, require any adjustments or have any specific requirements, you can count on responsive technical support, provided directly by the manufacturer.
Need technical support or further information?
Get in touch with the Vitii team – we’ll be there to support you every step of the way.